Refund and Return Policy

Last updated: September 24, 2026

Thank you for shopping with Cholibrain. We want you to feel confident about your purchase. This policy explains when and how you can return an item or receive a refund. If you have any questions, email us at contact@cholibrain.com.

Returns

You may return an item within 30 days of delivery if it meets all of the following conditions:

• The product is unopened, unused, and sealed in its original packaging.
• The product is in resalable condition, with the safety seal intact.
• You have your order number or proof of purchase.

Opened or used products cannot be returned. Because Cholibrain is an ingestible dietary supplement, we cannot accept back any product once the safety seal has been broken, for health and safety reasons.

How to Start a Return

1. Email us at contact@cholibrain.com within 30 days of delivery.
2. Include your order number, the email address used for the order, and the reason for the return.
3. We will reply with return instructions and the address to send the product to.

Please do not send anything back before we approve your return. Items sent without approval may not be accepted or refunded.

Return Shipping

Unless the return is due to our error (see below), you are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service, as we cannot guarantee we will receive returns that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm it has been received and let you know whether the refund is approved.

• Approved refunds are issued to your original payment method.
• Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
• Original shipping charges and any taxes or duties are non-refundable, unless the return is due to our error.
• We may deduct the cost of any missing items or damage caused after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please email us at contact@cholibrain.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will offer a replacement or a full refund, including return shipping if we ask you to send the item back.

Order Cancellations

You may request to cancel an order by emailing us before it has shipped. Once an order has shipped, it is subject to the return conditions above.

Bundles and Free Gifts

• If you return part of a bundle, we may adjust your refund to reflect the individual pricing of the items you keep.
• Digital products, including any free digital gift such as an eBook or PDF, are non-returnable and non-refundable once delivered.

Late or Missing Refunds

If you have not received a refund after 10 business days, first check your bank account, then contact your card issuer, as it may take additional time to post. If you still have not received your refund, email us at contact@cholibrain.com and we will look into it.

Health and Safety

Cholibrain is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, please consult your healthcare provider before use. If you experience an adverse reaction, stop use and contact your healthcare provider. You may also let us know at contact@cholibrain.com.

Changes to This Policy

We may update this Refund and Return Policy from time to time. The version posted on this website at the time of your purchase will apply to your order.

Contact

For any questions about returns or refunds, email us at contact@cholibrain.com.