Shipping Policy

Last updated: September 24, 2026

Thank you for shopping with Cholibrain. This Shipping Policy explains how and when we ship your order. Questions? Email us at contact@cholibrain.com.

Where We Ship

We ship to the destinations available at checkout. If your location is not listed, we are unable to ship there at this time.

Order Processing

• Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
• Orders placed on weekends or holidays are processed on the next business day.
• You will receive an order confirmation email right after purchase, and a shipping confirmation email with tracking information once your order has shipped.
• During busy periods or promotions, processing may take slightly longer. We will let you know if there is a significant delay.

Shipping Rates and Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method you choose. Delivery times are estimates, not guarantees, and begin after your order has shipped, not after it was placed.

Order Tracking

Once your order ships, we will email you a tracking number. Tracking information may take up to 24 to 48 hours to update after the carrier receives your package. If you have not received tracking information within 5 business days of ordering, please contact us.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you need to change your address, email us as soon as possible. We can only update it if the order has not yet shipped.

Delays

Once an order has shipped, delivery is handled by the carrier. We are not responsible for delays caused by couriers, weather, customs, or other factors outside our control.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and brokerage fees may apply and are the responsibility of the customer. These charges are set by your country and are not included in our prices or shipping fees unless stated at checkout.

Lost, Stolen, or Damaged Packages

• Lost in transit: If your tracking shows no movement for 7 or more days, or your package has not arrived by the latest estimated delivery date, email us and we will work with the carrier to locate it.
• Damaged on arrival: Email us within 7 days of delivery with your order number and photos of the product and packaging. See our Refund and Return Policy for how we resolve these cases.
• Stolen after delivery: Once the carrier marks a package as delivered, risk passes to the customer. We recommend checking with neighbors and your household, and contacting the carrier. We will assist where possible, but final claim decisions are subject to the carrier's policies.

Failed Deliveries and Returned Packages

If a package is returned to us because of an incorrect address, an unclaimed delivery, or a refused shipment, we will contact you. You may be responsible for the cost of reshipping.

Digital Products

Any free digital gift, such as an eBook or PDF guide, is delivered electronically to the email address you provide at checkout, and no shipping is involved. If you have not received it within 24 hours, check your spam folder and then contact us.

Contact

For shipping questions, email contact@cholibrain.com with your order number. We aim to respond within 24 to 48 business hours.